Premium Managed IT
For organizations that demand excellence. Dedicated teams, executive alignment, and SLAs that actually matter.
You've outgrown the "we'll get to it when we can" approach. Your organization needs IT that operates with the same excellence you deliver to your clients.
Our White-Glove MSP is designed for organizations where technology downtime isn't an option. Dedicated teams who know your environment, SLAs with teeth, and strategic partnership - not just ticket resolution.
Difference
What's Included
Named account manager, primary engineers, and escalation contacts who know your environment, your people, and your priorities.
4-hour SLA for critical issues. Same-day resolution for high-priority tickets. Your calls go to the front of the queue.
Monthly performance reviews. Quarterly strategic planning sessions. Technology roadmap aligned with your business goals.
EDR, SIEM monitoring, email security, vulnerability management, and 24/7 threat monitoring included - not upsold.
Provisioning, patching, monitoring, and refresh planning for all endpoints. Zero-touch deployment for new hires.
M365, Google Workspace, and cloud infrastructure management. Optimization, security, and ongoing administration.
SLA
System-wide outages, security incidents, or issues affecting multiple users with no workaround.
Single-user work stoppage or significant functionality loss with limited workaround.
Service requests, minor issues, and questions that don't impact productivity.
SLA credits apply if we miss targets. We stand behind our commitments.
Investment
25-75 users
75-200 users
200+ users or complex
Minimum 25 users. Custom pricing for specialized requirements. Includes all tools and licensing.
Onboarding
Deep dive into your environment, pain points, and requirements. Technical audit and documentation review.
Detailed migration plan, runbook development, and team assignments. Coordination with existing vendors if applicable.
Deploy monitoring, security, and management tools. Configure alerting and establish baselines.
Activate full support. Intensive oversight during first 30 days. Team introductions and process refinement.
Ideal For
Technology is critical to operations
Tired of slow, inconsistent IT support
Need strategic technology guidance
Compliance or security requirements
Want IT aligned with business goals
Value relationship over transactions
Let's discuss how White-Glove IT support can transform your operations.
Schedule Consultation